In order to make your complex information understandable for your audience, you first need to address some bad habits that get in the way.
When it comes to communicating, we tend to fall victim to two tendencies: We suffer from the “curse of knowledge,” and we explain things in ways that work best for us, not our audience.
The curse of knowledge (a term I first encountered in Dan and Chip Heath’s great book Made to Stick) simply means we know too much about our topic. Therefore, we make assumptions about our audience’s knowledge and take shortcuts in our explanations or use jargon. Second, we tend to relay concepts to others in the manner we are most comfortable receiving information. This is to say that if we rely on data and detail to learn, we naturally tend to provide data and detail when we explain. These two communication habits serve to make it more difficult for our audiences to understand and learn from us.
Taking an audience-centric approach to your communication serves as the antidote to these two tendencies. Rather than start drafting your presentation, email, or meeting agenda by asking, “What do I want to say?” start by asking, “What does my audience need to hear?” In order to answer this, you must first think about what your audience knows and how they go about knowing. This reflection helps you to include information that you might have left out as well as to consider using different ways of explaining, such as stories, images, etc.
From your audience’s perspective, you need to consider ways to make your complex material more accessible. Below are six tools you can use to help your audience understand your complex concepts: Diagram, deconstruct, compare, picture, backward map, chunk.
See how we illustrate the steps in archery by using these tools below.
I had an enjoyable time chatting with Jonathan Schwabish on his PolicyViz podcast. I invite you to listen in as we talk about ways in which you can feel more confident delivering compelling, authentic presentations.
Matt Abrahams is the author of the book Speaking Up without Freaking Out: 50 Techniques for Confident and Compelling Presenting which can help you address your presentation anxieties. Matt teaches Strategic Communication for Stanford University's Graduate School of Business and Presentation Skills for Stanford's Continuing Studies Program, and De Anza College. He has published research articles on cognitive planning, persuasion, and interpersonal communication. Matt is also co-Founder of Bold Echo Communication Solutions, a leading communication coaching consulting practice. Through highly interactive workshops and one-on-one coaching, Matt helps presenters at all levels of an organization to become more confident and compelling speakers.
In this week's episode of the podcast, Matt and I talk about addressing your speaking anxieties, different technologies you can use to help you on your way, and a variety of other presentation-related topics.